Learn the complete scenario analyze Since 2022, We've collaborated with Dignity to launch a fresh funeral prepare assistance that prioritises person experience at its core, resulting in a 74-stage increase in their NPS.
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Dignity sought to humanise its model and improve the funeral planning course of action. By way of journey mapping and workshops, we created a System that noticed Dignity's NPS improve to seventy four, reflecting important improvements in purchaser fulfillment.
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